Refund Policy

Last updated: 19 May 2026

The free tier always works without paying

All single-image compression, conversion, and resize tools are free, with no time limit and no signup. If you tried Pro and decided you prefer the free experience, you continue to have full access to it after a refund. No part of MiniPx is locked behind a paywall except the Pro features themselves.

14-day no-questions refund

Any MiniPx Pro purchase (Monthly, Annual, or Lifetime) can be fully refunded within 14 days of the original purchase date. You do not need to provide a reason. Email contact@minipx.com with the order ID from your Paddle receipt, or use the "Request refund" link in the Paddle customer portal directly.

For subscriptions, the refund window starts from the initial purchase. Subsequent monthly or annual renewals are not refundable under this no-questions window, but you can cancel renewal at any time and the cancellation takes effect at the end of the current period.

Refunds for technical issues, within 60 days

If a Pro feature does not work for you as advertised (and we have not been able to resolve the issue within a reasonable time), you can request a refund within 60 days of purchase. Examples:

• Batch processing crashes consistently on your supported browser, and our suggested workarounds do not help.
• Watermarking, multi-format export, or another Pro feature produces broken output that we cannot reproduce or fix.
• Your license fails to activate due to a defect in our integration with Paddle (after we have tried to fix it).

Email contact@minipx.com with the order ID and a short description of what failed. We respond within 3 business days.

What is not eligible for refund

• Renewals beyond the first billing cycle on Monthly or Annual plans (cancel before the renewal date instead).
• Refund requests made more than 60 days after purchase.
• Charges in cases of license-sharing or other terms-of-service violations.
• Disputes filed via chargeback without first contacting us. We have always resolved legitimate refund requests directly; chargebacks lock the account and prevent us from helping.

How to request a refund

Two ways:

• Use the "Manage your subscription" link in any Paddle receipt email, then click "Request refund" in the portal. This is the fastest route.
• Email contact@minipx.com with your Paddle order ID (starts with "ord_" or "txn_"). Include the reason if you can. We forward eligible requests to Paddle within 3 business days.

Once approved, Paddle processes the refund to your original payment method. Most card refunds land in 5 to 10 business days. PayPal and digital wallet refunds are usually faster.

EU and UK statutory rights

If you are a consumer in the European Union or the United Kingdom, you have a statutory 14-day cooling-off period under EU consumer law (Distance Selling regulations). This right applies in addition to our standard 14-day no-questions refund. Because MiniPx Pro is digital content delivered immediately on purchase, your cooling-off rights are waived only if you explicitly confirm immediate access at checkout; otherwise the full 14-day right applies.

Disputes and contact

If a refund request is not resolved to your satisfaction, you may escalate directly with Paddle as the merchant of record (their contact details are in your receipt email). For everything else, email contact@minipx.com and we will work it out.

Changes to this policy

If we update this policy, the "Last updated" date at the top of the page changes. Material changes are surfaced as a site-wide notice for two weeks. Refund eligibility is always governed by the policy in effect on your purchase date.