Contact MiniPx

A tool is not working

The first reply can fix it if the first email includes:

• the page you were on (the URL, or the tool's name),
• your browser and its version, and whether it is a phone or a computer,
• the file type and roughly its size, and what you saw instead of a result — the exact wording of any message helps most.

You do not need to attach the image, and for compression, conversion and resizing you could not have sent it to us by accident: those tools never upload it. The one exception is Cloud HD: a Pro-only option you switch on yourself, on 7 AI tools. A Cloud HD photo is uploaded to our server for that run and deleted when the run finishes, and in all cases within 24 hours. Before writing, the file-won't-open guide covers the causes we see most.

Billing, refunds and cancellations

Write from the email address on the account and mention the plan (monthly or annual). Refunds are decided by a person against the refund policy, never automatically, and we ask that you come to us before going to your bank. Cancellation is the same route: a person schedules it at the end of the period you have paid for, and Pro stays on until then. Receipts and payment details are on your account page.

Signing in

Sign-in codes come from noreply@minipx.com. If one has not arrived within a few minutes, check the spam folder and that the address is the one the purchase was made with, then write to us with that address.

Security reports

Send them to the same address, or follow security.txt. A report that includes the URL, the steps and what you observed is read first. Please do not test against other people's accounts or files.

Press, partnerships and corrections

Same address. If a comparison page or blog post says something about a product that is wrong or has changed, tell us which page and what changed; corrections are made on the page and the date on it is updated. The about page says who is answering.